Front Office Manager Job Jacaranda Hotels

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed
• Maximize hotel revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
• Handle guest concerns and resolve issues quickly.
• Train, and guide, both formally and informally, all front office staff in all areas of the Front Office ICT systems, procedures and guest service standards
• Manage the departmental budget.
• Prepare all reports related to Front Office
• Maintain effective communication and coordination of front office activities with other departments to ensure all standards are met in the areas of productivity, profitability, cleanliness and guest satisfaction.
• Maintain an atmosphere of tranquility at the Front Desk
• Assign show-rooms on a daily basis to be released at the end of the day.
• Ensure wake-up calls are timely executed.
• Work closely with Night Manager.
• Maintain guest accounts. Prepare daily credit limit and cash reports. Print out and deliver bills to guests checking out. Make corrections or adjustments to bills as needed
• Ensure that all daily room and outstanding charges are posted, all revenue totals of cash and credits are balanced against revenue report
• Complete all Hotel audit, and security reports.
• Manage and clear all PMS on a daily basis.

• Previous leadership experience required as a Front Office Manager.
• Previous Property Management System experience required.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline preferred.
• Must possess professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.

• Mobile: Employers Only - 0797 452 211; 0796 630 043
• Candidates Only - 0718-610023; 0722 735 216
• CV Writing Only - 0798 568638, 0798 56 86 43

Corporate Staffing