We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionLead, supervise, and motivate the front office team across both propertiesEnsure smooth and efficient check-in and check-out processes for all guestsMaintain high standards of guest service, anticipating guest needs and resolving issues promptlyCoordinate with reservations, concierge, housekeeping, and other departments to ensure seamless guest experiencesMonitor room inventory, manage room allocations, and work with revenue management to maximize occupancy and revenueTrain, mentor, and develop front office staff according to Accor brand standards and hotel policiesPrepare and analyze daily, weekly, and monthly front office reports on occupancy, revenue, and performance metricsPromote Accor loyalty programs (ALL – Accor Live Limitless) and other hotel promotions to enhance guest retentionEnforce compliance with hotel policies, safety, and security standardsOversee guest billing, cash handling, and financial transactions at the front deskImplement and maintain operational procedures and service standards for both brandsAddress and resolve guest complaints or special requests with professionalism and efficiencyCollaborate with sales and marketing teams for VIP arrivals, group bookings, and special eventsEnsure all technology systems (PMS, phone systems, online check-in, etc.) are functioning and staff are trained to use themQualificationsDegree in Hospitality Management or related field preferred.Proven experience in front office management, preferably in upscale or dual-branded hotels.Strong leadership and team-building skills.Excellent communication and interpersonal abilities.Knowledge of property management systems (PMS) and hotel software.Ability to handle guest complaints professionally and efficiently.Strong organizational and problem-solving skills.Knowledge of Accor brand standards is an advantage.Additional InformationYour team and working environment:
- Tight-knit and team oriented.
- Hard-working, engaging and inclusive.
- Attention to detail and hygiene
- Well organised and autonomous