- Welcome and Receive guests courteously and professionally
- Facilitate guest arrival and departure processes in accordance with front office procedures.
- Handle guest enquiries, requests, and concerns, escalating issues when necessary.
- Manage incoming calls, emails, and front desk communication efficiently.
- Provide accurate information regarding hotel services, facilities, and policies.
- Coordinate with housekeeping, security, and other departments to enhance guest experience
- Maintain up-to-date guest records, reservations, and front office documentation.
- Assist with scheduling and coordination of meeting rooms and hotel facilities.
- Ensure the reception and front office areas are clean, organised, and presentable at all times.
- Provide general administrative support related to front office operations.
- Assist with transport arrangements and other services when required.
- Uphold hotel service standards and operational guidelines
- Perform additional duties as assigned by management
- Diploma in Front Office, Hospitality Management, Business Administration, Communication or related area.
- Proficiency in MS Office Suite
- At least 2 years relevant work experience.
- Experience working in the hospitality industry will be an added advantage
- Strong verbal and written communication skills.
- Excellent customer service orientation
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and organizational skills
- Effective problem-solving abilities
- Professional demeanor and interpersonal skills
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