Job Description
Client Engagement & Relationship ManagementServe as a trusted point of contact for clients, providing timely, professional, and personalized supportConduct consistent 1:1 outreach primarily via email, supported by LinkedIn, phone, and text messagingBuild strong professional relationships and proactively identify opportunities to increase engagement, satisfaction, and retentionPartner closely with internal teams to support programs, community initiatives, and evolving client needs
Live & Digital Events SupportSupport acquisition and retention by inviting clients to live and digital events using approved templates and messagingDrive event registrations and attendance by ensuring relevance and value alignmentExecute event-related workflows using CRM and event management platformsTrack engagement and conduct pre- and post-event follow-ups to reinforce value
Client Research & Account SupportResearch and validate contact information for new and existing clients within assigned accountsFollow established processes and templates to ensure consistency and data accuracyUse tools such as ZoomInfo and LinkedIn Sales Navigator to support outreach and account intelligence
Client Benefits & CommunicationsConduct 1:1 outreach to promote available client benefits and drive increased usageShare research materials, event opportunities, complimentary or discounted access, and other value-added resourcesSend timely reminders and targeted communications about upcoming programs and exclusive opportunities
CRM & Administrative SupportMaintain accurate and up-to-date client data at both contact and account levelsPerform data hygiene activities including audits, deduplication, reporting, and ad hoc data projectsSupport social media and promotional initiatives that highlight clients, communities, and organizational activitiesRequirements4+ years of professional experience in client experience, customer success, account support, community management, or a related roleStrong written and verbal communication skills, with the ability to engage senior professionals clearly, professionally, and empatheticallyExcellent time management and organizational skills with the ability to prioritize competing initiativesHigh attention to detail and a strong commitment to data accuracy and process adherenceComfort with consistent 1:1 outreach and relationship-building in a client-facing environmentAbility to quickly learn and use CRM, event management, research, and engagement toolsCollaborative mindset with the ability to work cross-functionally
Job Summary
Posted
3 months ago
Job Type
Full time
Experience
Not Specified
Location
Nairobi